America First Financial

1.7 star rating Rating - based on 18 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Complaint Posted 5/9/2019
DO NOT USE
An awful company that changes payoff amount and scams people out of money! I had screenshots of our payoff amount and they insisted that was because of a glitch in their system and was trying to drag out my issue until after my 90 days same as cas... Read More »
 
 
 
Complaint Posted 3/27/2019
SCAM
Called to see why I was charged 3 times within the same week for a final payment. First time I called the agent hung up on me. Called right back got the same agent he replies 'oh your account is messed up, let me get you over to a supervisor.' Nee... Read More »
 
 
 
Complaint Posted 2/2/2019
Horrible company/horrible customer service
Stay away from this company! They are horrible to do business with they lie to you, there customer service reps will not help you, they are rude and I even had one hang up on me because they pulled two payments out of my account within two days th... Read More »
 
 
 
Complaint Posted 1/5/2019
Do not use these people
The customer service stinks. They lie to you when there is an issue just to shut you up. I was supposed to receive a refund 5 days ago still hasn't hit my bank. They call you every 2 hours even though you have been in contact with customer service... Read More »
 
 
 
Review Posted 9/18/2018
Customer service
Tamara Diai was very helpful to me she has one of the best customer service I ever encounter she was very polite and patient with me. Read More »
 
 
 
Complaint Posted 8/18/2017
NEVER EVER EVER DO BUSINESS HERE!!!!
Even with good....not just FAIR credit....119% interest??? Are you kidding me? I will NEVER do business with these guys again...PERIOD! My wife was not aware of the finance company's name until AFTER the contract on our new furniture was signed. T... Read More »
 
 
 
Complaint Posted 8/25/2011
Review 8/25/2011
American Financial is a SCAM!!!! They were very aggressive with advertising, calls, and emails. After they collected more than 1,000.00 dollars from me they were unable to be reached by phone, letters, or emails. They failed to keep their promises... Read More »
 
 
 
Complaint Posted 8/8/2011
Review 8/8/2011
PEOPLE BEWARE! The following is the response I received from the BBB regarding AFF and after AFF gets your money this exactly what they do NO RESPONSE: "In the absence of any response from the company this complaint despite our two requests to t... Read More »
 
 
 
Review Posted 5/31/2011
Review 5/31/2011
PEOPLE PLEASE.............DO not do business with these people they tried to do two loan modifications with out success and tried to get my money back and never received answers from them,I'm still out my 1295.00 after three months. Read More »
 
 
 
Complaint Posted 5/5/2011
Review 5/5/2011
This company will call you everyday until they get there Money upfront. They will promise you your money back if they fail to get you a Medicaid luck.. If you talk to James he will be the good guy and turn out to be a con artist. Call his cell pho... Read More »
 
 
 
Review Posted 5/3/2011
Review 5/3/2011
They don't stand be hind there money back policy and don't answer there e -mails been trying to get my refund for about 2 months after they didn't help me with our moducation Read More »
 
 
 
Complaint Posted 4/18/2011
Review 4/18/2011
This company is a scam, according to the BBB it is illegal in the state of California to collect a fee for the purpose of obtaining a mortgage modification before the loan modification is completed. America First Financial not only collected a fee... Read More »
 
 
 
Complaint Posted 3/28/2011
Review 3/28/2011
My home was in jeopardy of foreclosure. Finally a little over 10 business days before the sale date of my home they wanted to send incomplete/inaccurate paperwork to my mortgage company for a modification on our loan. I received a budget sheet fro... Read More »
 
 
 
Complaint Posted 2/8/2011
Review 2/8/2011
Slow to respond to phone calls and emails. When they want their money they call every day to make sure it is on its way. They could not accomplish my modification and I have not had a response from them in over two weeks regarding my refund.......... Read More »
 
 
 
Review Posted 12/3/2010
TJ
Review 12/3/2010
People please be aware this is a scam, yes they got me and just hoping they do not get anyone else.Call HUD and also do not pay any fees up front,you should not have to pay any fees up front.Do not let the representative of this company talk you i... Read More »
 
 
 
Complaint Posted 12/3/2010
Review 12/3/2010
When I did some research I emailed them questions like why am I paying upfront fees they got all defensive. I quoted the information from the BBB "Effective October, 2009 in California, it is illegal to collect any upfront fees, regardless of the... Read More »
 
 
 
Complaint Posted 10/8/2010
Review 10/8/2010
When I did some research I emailed them questions like why am I paying upfront fees they got all defensive. I quoted the information from the BBB "Effective October, 2009 in California, it is illegal to collect any upfront fees, regardless of the... Read More »
 
 
 
Review Posted 10/1/2010
Review 10/1/2010
This place is deceiving. Right now i have the State Attorney General of Missouri going after this business. They have ripped me off and lied to me about doing a loan modification. they said i was approved. All this place was is a Document service.... Read More »
 
 
 
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Additional Business Information
Hours   Phone   Address   8 Corporate Park, Suite 300
Irvine, CA 92606
Website   Email  
Contact   Service Customer Other  
 
 
 
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