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Guthy-Renker- Proactiv & Wen! Billing Problems. No One Can Help!
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Company states that I have an outstanding balance. I ordered Wen in July 2012. I love it, but have been given the run-a-round about an outstanding Collections debt. I ordered Pro-active in 2010. I cancelled because it caused my skin it burn and peel. I cancelled and they charged me for a product I never received. I made numerous calls in 2010-2011 for Cancellation. Spoke with a lady who refunded the charge and closed account. Thought everything was good until now!
I am a Wen customer and was suppose to receive products but they will not ship them to me because I am in Collections? I have made several calls in October 2012 till now. No one can tell me how to fix problem. They sent me to the Company runs Collections. They said I had no other choice than to pay for a product I never received. They told me to call Pro-active again. I spoke to another agent. Now they can’t find any information on my account other than in collections. I am a truthful person, if I would have received a product I would have sent it back. I had no other calls, bills sent, or contact about the issue.
I'm at my limit with this company. I love my Wen! I do not like the false promises or that fact that no one can help or can even find records. I would like to fix this problem. Wen works great for me. It is nice to have auto-ship and the charge split into 3 payments. I did not think I would have so many problem with a reputable company.
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