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Review 3/22/2011
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I would give zero stars if possible.
DO NOT BUY FROM THIS COMPANY!
I too have received appalling service from BrickTrainShop.com.
I ordered some items on 23 February and received an email on 27 February stating that in the last 24-48 hrs my order had been packed, processed and dispatched. This initially raised concerns as I'm used to internet companies being more precise with their dispatch information.
3 Weeks later when my order hadn't arrived I emailed asking to be told when I could expect delivery, but other than an automated response stating they would reply in 6-8 hours I heard nothing back. 2 Days later I emailed again asking for a reply and due to the non-delivery of my item a full refund. The following week they sent a generic response giving a tracking code for a letter posted on 01 March. The tracking code gave no indication that this parcel was addressed to me or to my address.
Despite nobody at my address having signed for the package, BrickTrainShop said they had information confirming it was delivered to my address, but have refused to provide me with a copy of this information when requested.
They have repeatedly said they're not responsible for any item once it leaves them and claim that I did not select postal insurance so will not refund the order. I quired them on this quoting their website "All international packages are sent via USPS or UPS. Packages are always insured and all packages must be signed for when delivered." But as with the other erroneous information I have questioned them on, they have not given a direct or fully factual answer.
I have requested a full refund and advised BrickTrainShop that if it was not received I would commence legal proceedings to recover the owed monies due non-delivery. Their response was to encourage me to commence with legal proceedings against them. Hardly a response I would expect from a reputable company who valued positive customer feedback. I am currently undertaking legal action against them.
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